Terms and Conditions for PT Online Coaching

Effective Date: January 4, 2025

These Terms and Conditions (“Agreement”) govern your use of the services provided by PT Online Coaching (“we”, “us”, “our”) for online nutrition, training, and injury management coaching. By signing up for our services, you agree to be bound by these Terms and Conditions.

Please read this Agreement carefully before using our services. If you do not agree to these Terms and Conditions, you must not use our services.

1. Services Provided
   • PT Online Coaching provides online coaching in the areas of nutrition, training, and injury management. Our services include personalized coaching, workout plans, meal plans, injury management programs, and access to our online platform and resources. These services are available to individuals worldwide, but some services may be subject to regional availability.
2. Payment Terms
   • Subscription Period: Our standard sign-up term is a minimum of 16 weeks. If you wish to cancel before completing 16 weeks, you are required to pay the full 100% of the remaining balance.
   • Late Payment Fees: A 10% late fee will be charged on any overdue payments. Additionally, if a payment is missed, you are responsible for any ongoing fees incurred for following up missed payments.
   • Payment Processing: Payments for our services are securely processed through our online payment system. By signing up, you agree to pay the subscription fees and any applicable taxes as outlined during the registration process.
   • Stored Payment Information: Your payment details will be securely stored in our online system for future transactions. While we use secure payment gateways and protocols to protect your payment information, there is always some risk associated with online transactions, and we cannot guarantee absolute security.
3. Refunds and Cancellations
   • Cancellations Before 16 Weeks: If you wish to cancel your program before completing 16 weeks, you are required to pay 100% of the remaining fees for the full 16-week term.
   • No Refund Policy: Once you have started your program, no refunds will be issued for the fees paid. This is due to the personalized nature of the services provided, including the time and resources dedicated to your program.
   • Suspension of Services: If your payment is overdue or you cancel your program early, access to our coaching platform and resources may be suspended until full payment is received.
4. Client Responsibilities
   • Personal Responsibility: You acknowledge that you are solely responsible for your own health and safety while participating in any fitness, nutrition, or injury management programs. You should consult a healthcare professional before starting any fitness or nutrition program, particularly if you have pre-existing health conditions or concerns.
   • Injury Risk: While PT Online Coaching provides injury management programs and guidance, you assume full responsibility for any risks or injuries that may arise during the course of your training. We recommend taking all necessary precautions and following the guidance provided by our coaches.
5. Liability Limitation
   • PT Online Coaching, its coaches, and subsidiaries shall not be held liable for any direct or indirect damages, loss, injury, or illness resulting from the use of our services or programs. This includes but is not limited to any physical injuries sustained during training or any adverse outcomes related to diet or nutrition plans.
   • We take all necessary steps to provide you with accurate and safe information. However, by participating in our programs, you acknowledge that you are assuming personal responsibility for your own results, well-being, and safety.
6. Privacy and Data Security
   • Privacy Protection: PT Online Coaching is committed to protecting your privacy. Your personal information, including payment details, is stored securely within our online system. We use secure encryption technologies to protect your data. However, it is important to note that no system can guarantee complete security, and there is a risk involved in any online transaction.
   • Use of Data: By signing up for our services, you consent to the collection, use, and processing of your data in accordance with our Privacy Policy, which can be reviewed on our website.
7. Modification of Terms
   • PT Online Coaching reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be communicated to you through email or within the platform. You agree to abide by any updated terms once notified.
8. Termination of Services
   • We reserve the right to terminate or suspend your access to our services if you breach any of these Terms and Conditions, including but not limited to non-payment, fraudulent activity, or failure to comply with the program guidelines. If your account is terminated, you will still be responsible for any unpaid fees.
9. Dispute Resolution
   • In the event of any disputes arising from this Agreement, both parties agree to attempt to resolve the issue through informal discussions. If a resolution cannot be reached, the dispute will be handled in accordance with the laws of the State of Queensland, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.

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